Support and refund guide
ProstaVive Customer Service and Refunds: Support, Returns and Order Help
A clear support map matters after purchase: product support, order support, tracking and refunds are controlled by the seller/reseller—not MPS.
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Affiliate disclosure: MPS may receive compensation from qualifying purchases. Commercial relationships do not convert merchant claims or testimonials into independent evidence.
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Use the right support channel
Product questions, order issues and refunds may use different support routes. Keep the confirmation details from your own transaction.
Published Products
Explore all current MPS evidence-led product reviews.
Product supportPublished by merchant
Order supportClickBank route published
Guarantee180 days currently advertised
MPS roleEditorial/affiliate only
ProstaVive support route map: product questions, order problems and refunds are different tasks
The page is most useful when buyers identify which party controls the problem they are trying to solve. Editorial publishers can explain the evidence and publicly stated policies, but merchant and payment-support channels control fulfilment, tracking and refunds.
| Problem | Best starting point | What to keep |
|---|---|---|
| Product question | The current product-support route published by the merchant. | The current label, order page and any relevant correspondence. |
| Tracking or delivery | The order-support or fulfilment route associated with the transaction. | Order confirmation, shipping email and tracking number. |
| Refund request | The refund route stated for the actual transaction and current guarantee. | Purchase date, order identifier and copies of the applicable policy. |
| Evidence question | The independent review and cited source material. | Do not confuse commercial guarantees with evidence of efficacy or safety. |
Interpretation: use the support route connected to the transaction, and preserve the records needed to show what was purchased and which policy applied.
Who handles ProstaVive customer service?
The current merchant FAQ publishes product-support contact information, including an email address and toll-free number. Current order pages separately identify seller/product support and ClickBank order support. This distinction is useful because product questions and transaction questions may be handled through different channels.
What guarantee is currently offered?
The merchant currently advertises a 180-day money-back guarantee. It states that customers who are not satisfied can return the product within 180 days for a full refund, subject to the current return policy.
What records should a buyer keep?
- Order confirmation.
- Order number.
- Package quantity purchased.
- Date of purchase.
- Merchant or ClickBank support details shown in the confirmation.
- Tracking information.
- The current refund-policy wording if a larger order is being placed.
Who handles order support?
Current merchant order pages identify ClickBank as the order-support route and provide a separate product-support contact. MenPS and MPS are affiliate/editorial publishers and do not process transactions or refunds.
How long does shipping take?
The merchant's main FAQ says U.S. orders generally arrive within 3 to 5 business days after processing, while international orders can take longer due to customs clearance and local delivery. Another current merchant route gives slightly different estimates. Buyers should therefore treat shipping times as approximate.
What if the product does not arrive?
Use the tracking number from the shipping confirmation and contact the merchant/order-support route associated with the transaction. An editorial or affiliate website cannot trace the merchant's fulfilment system.
What if you want a refund?
Review the current refund terms, contact the seller or ClickBank order support as directed by the transaction records, and keep documentation of the request. Do not rely only on an affiliate page's summary of the policy.
Bottom line
ProstaVive currently has published product support, ClickBank order support and a 180-day merchant guarantee. The practical buyer advantage comes from keeping transaction records and using the correct support route—not from assuming an affiliate publisher can resolve an order.
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