Who handles ProstaVive customer service?
The current merchant FAQ publishes product-support contact information, including an email address and toll-free number. Current order pages separately identify seller/product support and ClickBank order support. This distinction is useful because product questions and transaction questions may be handled through different channels.
What guarantee is currently offered?
The merchant currently advertises a 180-day money-back guarantee. It states that customers who are not satisfied can return the product within 180 days for a full refund, subject to the current return policy.
What records should a buyer keep?
- Order confirmation.
- Order number.
- Package quantity purchased.
- Date of purchase.
- Merchant or ClickBank support details shown in the confirmation.
- Tracking information.
- The current refund-policy wording if a larger order is being placed.
Who handles order support?
Current merchant order pages identify ClickBank as the order-support route and provide a separate product-support contact. MenPS and MPS are affiliate/editorial publishers and do not process transactions or refunds.
How long does shipping take?
The merchant's main FAQ says U.S. orders generally arrive within 3 to 5 business days after processing, while international orders can take longer due to customs clearance and local delivery. Another current merchant route gives slightly different estimates. Buyers should therefore treat shipping times as approximate.
What if the product does not arrive?
Use the tracking number from the shipping confirmation and contact the merchant/order-support route associated with the transaction. An editorial or affiliate website cannot trace the merchant's fulfilment system.
What if you want a refund?
Review the current refund terms, contact the seller or ClickBank order support as directed by the transaction records, and keep documentation of the request. Do not rely only on an affiliate page's summary of the policy.
Bottom line
ProstaVive currently has published product support, ClickBank order support and a 180-day merchant guarantee. The practical buyer advantage comes from keeping transaction records and using the correct support route—not from assuming an affiliate publisher can resolve an order.